About Us
Who we are
papaCity is a Kampala-born marketplace connecting people to quality products, fast delivery, and secure payments. We’re building a simpler, safer way to shop across Uganda—via web and our mobile app.
Our Mission
Make everyday shopping effortless and trustworthy—delivering value, speed and support for every order.
Our Vision
A vibrant digital marketplace that empowers customers, creators and SMEs across Uganda and the region.
What We Value
- Customer obsession
- Honesty & reliability
- Local growth & inclusion
Shop with confidence
- Secure checkout (cards & mobile money)
- Order tracking & delivery confirmations
- Easy returns on eligible items
- Active vendor vetting and quality checks
Download the app
Get faster checkout, live tracking and app-only deals.
Frequently asked questions
Where do you deliver?
We deliver across Kampala & nearby areas, and we’re expanding. Enter your location at checkout to see options.
What payment methods are accepted?
Cards and mobile money are supported. Payments are processed securely end-to-end.
How do returns work?
Eligible items can be returned within the stated window. Start a return in your account or contact support.